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Switch to Access Control ticketing system

Important information ahead of Saturday's match

10 August 2018

For Saturday's game against Coventry City, and all home league games this season, we will now be using an Access Control ticketing system for fans to gain entry to the stadium.

We expect to have teething problems as we all get used to the new system, but we anticipate that that within a few matches, you will all see the benefits of a speedier entrance. Therefore, this Saturday we please ask that you arrive at the stadium early to allow yourself more time when deciding to enter the stands.

This move to Access Control will save us both money and administrative resources. Also, with the new stadium move approaching, it makes sense for us to prepare ourselves well in advance of the automation in ticketing processes and access control that will meet us there, by taking a first step towards it here.

This will apply to both season ticket holders and non-season ticket holders. The new credit card style season ticket replaces the traditional 'tear off' books and individual match paper tickets will now have a scannable barcode on them.

Access Control | Entry Guide

  • When you arrive at the stadium you will be required to simply swipe your season ticket card or match-specific paper ticket under the new Access Control readers.
  • These will be found at the stadium turnstiles and in the main foyer of the Paul Strank stand.
  • The units will read the barcode on the front of your season ticket card or paper match tickets and flash green to indicate to the ticketing steward to let you enter.

Those entering the Presidents Lounge prior to the game will also be required to scan their tickets in the main foyer before entering the Presidents Lounge.

Please note if a red-light flashes on the turnstile indicator this means that your season ticket card or paper ticket has not been accepted. Please go to the complementary ticket window, situated to the right of the players entrance at the Paul Strank stand, for further assistance.

Not much will change in terms of the standard matchday procedures other than your season ticket or match ticket being scanned on entry before kick-off instead of a stub being torn out of a season ticket booklet or a match ticket being punched.

At half time if you leave the stands to go and get a refreshment you will just need to show your match ticket or season ticket to a steward when re-entering the ground. You will not need to re-scan your ticket or season ticket.

We look forward to welcoming you all back on Saturday for an exciting campaign ahead!

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