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Club News

Dons Makers: Can you make a difference at our club?

Your help is needed at AFC Wimbledon

3 November 2021

Volunteers have played an integral part since the rebirth of AFC Wimbledon – and assistance is required for a variety of important roles at our club.

Recognised as the ‘lifeblood’ of our club, volunteers are now referred to as ‘Dons Makers’ – reflecting the vital contribution they make to our remarkable and unique story (the picture above was taken at the Volunteers' Away Day event before the Oxford match in 2019). 

Below is a description of each volunteer role:

Ladies Match Support - Car Parking Steward

Required to stand at the north gate between 12 noon and 2pm, checking off car reg numbers against a list and directing them where to park.

Turnstile assistant

Help fans to scan their tickets on the turnstiles or just inspect them, letting them in as necessary. 1-2.30 pm on matchdays.

Programme seller

To stand at the programme sales kiosk inside the main concourse, selling programmes and taking cash or card payments.

Families helper

To operate in the main concourse near the turnstiles, directing families where to park baby buggies etc.

Scoreboard operator

To work under the direction of the first-team scoreboard operator, providing back-up.

Seedrs Plaque Support 

Three or four people, together or separately, to operate an engraving machine and help produce a large volume of wall plaques. Starting ASAP, the Dons Makers would ideally spare half a day to a day a week for the next couple of months. There is flexibility of when this task can be undertaken with the machine is set up in a dedicated room. Skills required: Computer literate, good admin skills and fine with repetitive tasks.

Customer Service Specialist 

One person, though it could be more. The task is to help develop a customer service plan and then for one or more people to offer occasional support and assess implementation, along with ongoing practice.  The person would be a customer service specialist. The role includes working with club staff to create a structure to support the management of enquiries, complaints and feedback. Also, input would be very useful on the developing of targets for measuring effectiveness of the customer service strategy.

Skills required: Experience of managing a customer services department. Experience of implementing customer services strategies and tactics, including call handling, e-mail management, channel management and associated comms support. Experience of setting response/enquiry handling targets. Customer services training.

Finance support 

One person is needed for a day a week ongoing. Ideally, to assist the finance team with various tasks including processing purchase sales invoices; checking of employee expense claims; preparation and issuing of sales invoices; uploading of payments for approval; reconciliation of statements of account and more.  Skills required: Competent technology skills and experience of accounting software preferable. Strong attention to detail. Logical and well-structured way of working. Trustworthy and able to demonstrate reliability and integrity.  

Food Collection Points (DLAG) 

DLAG Collection points are operated with outside stalls seven days a week. Food is collected for the local community in poverty. If you have some time to give to this fantastic cause, then three hours a week could make a real impact on the families who need us.  Skills required: No specific skills needed. Just a friendly face and a willingness to stand outside for three hours for the cause. 

Delivery Drivers (DLAG) 

DLAG requires drivers to take food boxes to the families it supports and sometimes to bring food back from collection points to the hub on Plough Lane.  Skills required: Driving license and the ability to lift boxes. 

General Administration tasks

There are many admin tasks that don't require specific skills, right across the club, but they are just as important as others. And we need more help with them please.

Graphic designers

We are looking for graphic designers to support the club staff across all business units on the increasing number of tasks. Designers would be welcome from a couple of hours a week to more, if appropriate. Skills required: Working knowledge of Photoshop and own version. Working knowledge of InDesign with own up to date version. 

Chief Supporter Liaison Officer and Assistant SLOs

The Dons Trust have created three new volunteer posts of Chief Supporter Liaison Officer (Chief SLO), and two supporting/assistant SLOs to cover home and away fixtures. For more information, visit our website .

Dons Trust Secretary

The Dons Trust Board is now actively seeking someone to take over the role of Secretary. Those interested are invited to send a CV and a short statement outlining why they believe they are suitable for the role by e-mail to Xavier Wiggins (xavier.wiggins@thedonstrust.org) by Friday 5th November. For more information, see our previous announcement

If you are interested in any of the volunteer roles mentioned above, please e-mail Xavier.Wiggins@thedonstrust.org   .


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