AFC Wimbledon has a vacancy to join our friendly team at an exciting time for the club.
JOB TITLE: Revenue & Operations Manager
REPORTS TO: Chief Executive Officer
AFC WIMBLEDON has recently completed its brand new stadium in Wimbledon, South West London – a state of the art venue, designed to deliver excellent facilities for playing professional football and events. Looking ahead to season 21/22, the club is looking to recruit a Revenue and Operations Manager to help maximise its opportunities. This is an exciting opportunity to be involved with the development, implementation and management of revenue and operational strategies for all elements of stadium commercial, including ticketing, retail, events and catering.
Key Responsibilities:
- Manage, lead and inspire a revenue generating team to formulate and develop the sales and marketing strategy and objectives to deliver significant stadium commercial growth.
- Develop and lead the revenue generating team in sourcing, managing and implementing new business opportunities
- Develop and manage new revenue opportunities available to the stadium site
- Work in conjunction with Marketing, Ticketing and CRM Manager to develop key digital channels with a particular emphasis on CRM, social media and content marketing to drive stadium revenue
- Present a yearly budget for board approval and manage to budget accordingly
- Work in conjunction with Marketing, Ticketing and CRM Manager and department leads to assess margins and sourcing of new suppliers where appropriate
- Lead stock control and purchasing across the stadium business units
- Forecasting pricing and revenue based on demand and market trends and develop appropriate pricing and marketing strategies to optimize
- Provide monthly target and revenue updates to the Board
- Analyse, review and be accountable for a suite of KPIs across group revenue metrics, designed to maximize performance.
- Maintain and increase sales figures whilst achieving individual and group sales targets
- Proactively review relevant competitor information and market developments to initiate and drive business evolution
- Ability to analyse financial information and data
- Ability to effectively manage resources against budget and business plans
- Drive the effective performance of the department by providing leadership which sets high expectations of all staff, addresses development needs and manage any poor performance effectively
ADDITIONAL INFORMATION
The individual should have a proven and successful track record of accomplishment in sales and business development.
The Revenue and Operations Manager will initially have 4 direct reports ( Retail, hospitality, events and catering) therefore the ability to manage people is a necessity.
This role would be particularly relevant for individuals with backgrounds in stadium commercial, revenue control and operations management.
QUALIFICATIONS AND EXPERIENCE
- Minimum of 5 years experience in a similar role, preferably within a sports organization or venue and with a proven track record
- Demonstrate previous commercial success and of finding new ways to generate revenue and margins
- Experience of leading and managing a successful team
- Demonstrable experience of successfully building and growing a business and working effectively to increase sales
- Substantial experience of delivering a quality service to customers
- Excellent project management skills
- Self motivated with a passion to succeed whilst at the same time ability to work as part of a team
- Ability to work under pressure
- IT literate
The role will be offered on a full time basis working 37.5 hours per week including match days. Compensation will be commensurate with experience.
Closing date: Friday 16th April
If you believe you have the right skills for this position please apply by sending an up to date CV with covering letter, including salary expectations, to jobs@afcwimbledon.ltd.uk
AFC Wimbledon is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation.
AFC Wimbledon is committed to safeguarding all children, young people and adults are risk involved in its activities and events. The group recognizes its responsibility to safeguard the welfare of vulnerable groups by a commitment to procedures to protect them. The group additionally expects all staff and volunteers to fully support and promote these commitments.
